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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Scott Farquhar

October 28, 2026

5 out of 5 rating by Scott Farquhar
"Justin is easy to reach, responds quickly, and gives clear explanations. And he saved us a ton of money over USAA, for better coverages!"
We responded:
"Scott, thank you for the fantastic review! We’re always here to support you with your insurance needs in Gate City. "
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Danny Lovell

October 19, 2026

5 out of 5 rating by Danny Lovell
"The auto insurance that was provided save me money every month, and the customer service has been amazing!"
We responded:
"Danny, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Ryan Smith

October 13, 2026

5 out of 5 rating by Ryan Smith
"Justin explains every detail of the policy and he also has a team that is willing to help in both Ryan and Brady. They explained all aspects of liability and how much would be required with today's prices and cost."
We responded:
"Thank you so much for the 5 stars, Ryan! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Kayla

October 7, 2026

5 out of 5 rating by Kayla
"Great service! Brady was able to find ways for me to save on my car insurance and cut my monthly payment almost in half compared to my previous policy! Quick and easy set up for my new policy! Would recommend to anyone!"
We responded:
"Kayla, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Justin Manuel and Team "
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Corey Ottinger

September 25, 2026

5 out of 5 rating by Corey Ottinger
"I love working with someone who gets back to you quickly and has a great sense of humor. That goes a long way with me, and that’s exactly what you get with Justin! I own a business, so I’m pretty picky about who I trust and choose to work with. I absolutely recommend him to everyone!"
We responded:
"Hi Corey, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Justin Manuel, Your State Farm Agent "
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Fuun Bunch

September 11, 2026

5 out of 5 rating by Fuun Bunch
"JUSTIN IS THE GOAT!!! He got everything done through text while I was at work, by the end of the work day, I had insurance. He is also just the friendliest guy! 10/10 recommend!!"
We responded:
"Fuun, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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r r

September 10, 2026

5 out of 5 rating by r r
"Friendly, informative, honest, and easy to get in touch with!"
We responded:
"R, thank you for the fantastic review! We’re always here to support you with your insurance needs in Gate City. "
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Frances Sandidge

August 31, 2026

5 out of 5 rating by Frances Sandidge
"Very polite and informative, answered all my questions."
We responded:
"Frances, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Dominique Pressley

August 23, 2026

5 out of 5 rating by Dominique Pressley
"100 percent recommend. Everything was explained in detail about what i was actually purchasing. Was quick and easy and also got renters insurance included for a good price!"
We responded:
"Thank you so much for the 5 stars, Dominique! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Jackson Simms

August 20, 2026

5 out of 5 rating by Jackson Simms
"Meghan was awesome! I was on the phone for not even like 30 minutes and she helped me set up a new policy with them. She was super helpful and answered all my questions. I saved so much more money thanks to them!"
We responded:
"Hi Jackson, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Justin Manuel’s team.  Please reach out to us if any questions come up!  - Justin Manuel’s Insurance Team "
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Bethany Howland

July 31, 2026

5 out of 5 rating by Bethany Howland
"I can’t thank Justin enough for his incredible help. Not only did he make the entire process easy to understand, but he saved us a massive amount of money. We added life insurance and combined with our atuo insurance saving $143 a month, and we’re saving $200 a year on homeowners insurance as well! If you want an honest agent who actually finds you real savings, go see Justin!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Victoria Kimberlin

July 20, 2026

5 out of 5 rating by Victoria Kimberlin
"HIGHLY recommend this company for insurance! Everything went smooth"
We responded:
"Victoria, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Gate City insurance team is always here and happy to help. "
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Brandi Crawford

July 20, 2026

5 out of 5 rating by Brandi Crawford
"Justin was able to save us roughly $100 a month on our auto coverage from what we were paying at our previous company. He saved us about $100 a year with our homeowners. He doubled the coverage for less money! That's a win win for us!"
We responded:
"Hi Brandi, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Justin Manuel, Your State Farm Agent "
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Kenna Combs

July 3, 2026

5 out of 5 rating by Kenna Combs
"This business has been a life saver. So convenient and helpful. Super nice guy, amazing customer service, and best prices around."
We responded:
"Thank you so much for the 5-stars, Kenna! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Justin Manuel’s Team anytime."
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Felecia Carter

July 1, 2026

1 out of 5 rating by Felecia Carter
"Do not get insurance through state farm they took us off insurance and didn't even notify us. I have never been done like this."
We responded:
"Hey Felecia, I hate you feel that way. I do have records of sending two letters and at least five phone calls between my office and your husband. We are only able to do so much when we request information, and it isn't provided. We wish you the best."
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Rachel Peters

July 1, 2026

5 out of 5 rating by Rachel Peters
"Really happy I went with State Farm! They gave me the lowest rate after shopping around for a few weeks, and the whole process was easy. Everyone was friendly, helpful, and followed up when they said they would. Great customer service without being pushy. Made a could be stressful situation stress free! Can't recommend Brady, Justin, and the rest of the team enough!!"
We responded:
"Rachel, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Justin Manuel’s Team is just a call or email away!"
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Barbara Caldwell

July 1, 2026

5 out of 5 rating by Barbara Caldwell
"This is my 1st time as a State Farm customer. Meghan was very professional, kind, and friendly. She explained everything in detail and very throughly. State Farm was the best price fit for our insurance needs. Would recommend highly visiting Meghann with State Farm in Gate City, Va."
We responded:
"Thank you so much for the 5-stars, Barbara! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Justin Manuel’s Team anytime."
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Janett Walters

June 29, 2026

5 out of 5 rating by Janett Walters
"Justin and his team are always quick to answer any questions I may have. I can always expect a friendly voice on the other end of the line. And I save money using State Farm so it’s a win win!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Misty Shackleford

June 6, 2026

5 out of 5 rating by Misty Shackleford
"I would recommend state farm insurance and our agent Justin Manuel to anyone . He is great to deal with and an all around great guy and very knowledgeable and helped us so much throughout the process of getting all of our insurance policies switched over from start to finish and saved us a ton of money too. He treats you like family and was so helpful with my tons of questions that i had . I would highly recommend him for all your insurance needs."
We responded:
"Misty, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Justin Manuel’s Team—we are always here to help!"
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Casey Wells

June 5, 2026

5 out of 5 rating by Casey Wells
"Fantastic team located right in Gate City. We chose State Farm a couple years ago when Justin’s office opened. Never been disappointed! His team is just a phone call away and they go above and beyond to assist you. Highly Recommended!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Justin Manuel’s Team here in Gate City . "
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Charity Addington

May 29, 2026

5 out of 5 rating by Charity Addington
"Justin was excellent at explaining my insurance needs and giving me a more affordable rate for what I needed. He made the process seamless!"
We responded:
"Charity, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Justin Manuel’s Team is just a call or email away!"
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Michael&Tonya Bartley

May 25, 2026

5 out of 5 rating by Michael&Tonya Bartley
"Justin and his staff, Meghann in particular made obtaining our home and auto insurance very easy. Will be recommending friends and family to this agency.

Michael and Tonya Bartley"
We responded:
"Michael&Tonya, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Justin Manuel’s Team is just a call or email away!"
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MacKenzie Franklin

May 12, 2026

5 out of 5 rating by MacKenzie Franklin
"Brady Winebarger was awesome to work with and made the process so easy. He was quick to help me out and went out of his way to provide me with everything I needed to know. I can’t than him enough!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Justin Manuel’s Team here in Gate City . "
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Michelle Herrera

May 1, 2026

5 out of 5 rating by Michelle Herrera
"Amazing customer service and super friendly. Brady was great and very informative."
We responded:
"Thanks so much for the fantastic rating, Michelle! We are so glad you had a positive experience with us here on State Farm Agent Justin Manuel’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Samuel Chapman

April 29, 2026

5 out of 5 rating by Samuel Chapman
"Absolutely amazing customer service and extremely helpful, Meghann was awesome."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Justin Manuel’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"