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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Timothy Wallace

Timothy Wallace

June 9, 2025

5  out of  5
rating by Timothy Wallace
"Carlie was amazing and made it so simple to switch!!"
We responded:
"So glad to hear that, Timothy. We take great pride in making sure our customers are happy. Thanks once again for the opportunity to serve you. "
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sara graham

June 3, 2025

5  out of  5
rating by sara graham
"I had a great experience! They made it fast and convenient to switch my auto insurance."
We responded:
"So glad to hear Sara. Our goal is to get you the best protection for the best price every time. Don't hesitate to reach out to us if you have any questions."
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Hannah Robinson

May 30, 2025

5  out of  5
rating by Hannah Robinson
"Switched all my insurance over to this branch. SUPER easy and they were very accommodating and knowledgeable with my needs."
We responded:
"We are so glad to have you with our office. Anything we can do to help you, don’t hesitate to let us know. We will be here when you need us. "
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Wanda L. Lawson-Bradley

May 30, 2025

5  out of  5
rating by Wanda L. Lawson-Bradley
"spoke w/Ms. Carley she was so nice, professional; I was just about to ask if I could call her back (while I did further research); but something about her voice & demeanor & the (still voice in my spirit) said Ms. Carley & State Farm was the Insurance Co., for me. They are located in my community & she made me smile so much over the phone my cheeks hurts. So a Big thank you to Ms. Carley & the State Farm crew I will definitely look forward to visiting the office in Gate City soon"
We responded:
"Thank you Wanda. We feel the same way about Carlie and are so glad we have her as a part of the team. We look forward to taking care of you and your needs for a long time. "
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Talitha Davidson

May 29, 2025

5  out of  5
rating by Talitha Davidson
"Whether I’ve had questions about coverage options, needed help navigating a claim, or just wanted to make sure I was getting the best value, they've always been responsive, knowledgeable, and incredibly helpful. They make sure their clients are protected and informed.What stands out most is their caring and involvement in the community."
We responded:
"Thank you so much for the kind words Talitha. It has been a pleasure taking care of you and your family. Being active in the community is not just a choice, it is a part of who we are here. Having insurance is not the same as having State Farm. "
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Kathy Williams

May 29, 2025

5  out of  5
rating by Kathy Williams
"Fast efficient and very friendly! Saved me money in my cat and I git better insurance on my home! Thank you!!"
We responded:
"I'm so glad we were able to help you, Kathy. Saving some money while getting paired with the best insurance company in the country is something to be proud of. I am glad our office was able to make it happen. Thank you."
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Baker

May 27, 2025

5  out of  5
rating by Baker
"Spoke with Carlie and she was awesome at explaining things. Got rid of things I didn't need and ended up getting things I did need and still saving money."
We responded:
"I am so glad to hear that. We take great pride in making sure we help our customers develop a plan, not just sell them some insurance. Thank you so much. "
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Audrea Stanley

May 23, 2025

5  out of  5
rating by Audrea Stanley
"Carlie was absolutely amazing! I had put off checking on insurance rates for way too long and she made it such an easy process today. Carlie not only saved me a lot of money but she made my day, week, and year!! Thank you so much Carlie. Would definitely recommend 10/10."
We responded:
"Thank you so much for the kind words. Carlie has definitely been a great addition to the team. We look forward to our continued opportunity to work together with you and your family. "
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Carlie Fugate

May 23, 2025

5  out of  5
rating by Carlie Fugate
"The absolute greatest people to work with! They made switching my policies a breeze"
We responded:
"Thank you, Carlie. We appreciate the opportunity to take care of your family. If you ever need anything, don't hesitate to reach out to our office. We will be here when you need us. "
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Cory Abbott

April 24, 2025

5  out of  5
rating by Cory Abbott
"Amazing customer service! Very quick with a fair quote and great coverage. Thank you!"
We responded:
"Thanks, Cory, for the kind words, it was our pleasure to get you all fixed up. Anytime you need anything, don't hesitate to reach out. "
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nomadiclove family

April 22, 2025

5  out of  5
rating by nomadiclove family
"Really great experience! I appreciate the way they listened to me the first time I spoke and were very quick to create my quote. I pay exactly what they quoted me, no hidden fees. Extremely friendly and willing to answer questions. I'm so glad I found their office, and being locally centered is so nice!"
We responded:
"I am so glad you found the experience to be awesome. We strive to be a great value and service to our community. If you ever need anything, we will be here. "
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Larry Gilbert

April 17, 2025

5  out of  5
rating by Larry Gilbert
"Justin Manuel is awesome! I changed all of my insurance business to him. He was professional and made the process easy! If you’re planning on switching insurances give Justin Manuel with State Farm a call."
We responded:
"Thanks Larry. I am glad we were able to help you out. It was a pleasure meeting you and your wonderful family."
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Patsy Coley

April 17, 2025

5  out of  5
rating by Patsy Coley
"Friendly and very helpful staff to help you find your best insurance needs. I would recommend Justin Manuel and his staff to help you with your insurance needs."
We responded:
"Thanks Patsy. Our office strives to make it the best possible experience for our customers. Come see us anytime."
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Gene

April 16, 2025

5  out of  5
rating by Gene
"Great to deal with"
We responded:
"Thank you Gene. It's always a pleasure "
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Janett Walters

April 16, 2025

5  out of  5
rating by Janett Walters
"The entire experience is switching to State Farm with this agency was effortless and quick."
We responded:
"Thank you so much Janett. It was a pleasure to take care of all of your insurance needs. "
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Charles Kishbaugh

April 16, 2025

5  out of  5
rating by Charles Kishbaugh
"Awesome people easy to talk to. I highly recommend them."
We responded:
"Thank you, Charles, making sure you had the proper protection in place is the highlight of our jobs. "
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John Frank

April 16, 2025

5  out of  5
rating by John Frank
"If you need good insurance, good prices, and someone who knows what they're talking about this is the place for you. Justin has been taking care of my insurance needs for awhile now, haven't had any issues."
We responded:
"I appreciate it, John. I look forward to continuing our long relationship. We will be here if or when you need us most. "
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Trystan Holdway

April 10, 2025

5  out of  5
rating by Trystan Holdway
"Tammy was a very helpful representative she got me a great deal, insured fast and easy."
We responded:
"Thanks Trystan. Tammy is a great asset to our office and Scott County. Glad to hear she took good care of you."
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Laura B

March 27, 2025

5  out of  5
rating by Laura B
"It was time for me to add Life Insurance outside of what my employer offers. Aleigha and Justin worked together to ensure my final expenses will be taken care of and not cause worry for the ones I love. I chose 20 and done. Perfect for me! Thank you Justin Manuel State Farm of Gate City!"
We responded:
"Thank you so much for the kind words Laura. We are so honored to be able to make sure you and your loved ones are taken care of. "
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John Kale

March 25, 2025

5  out of  5
rating by John Kale
"Justin and his team are amazing. I've been with State Farm since I have learned to drive 30 some years. Always been very helpful and explained everything in detail. Always there when I need them and never been disappointed. Great friendly agents. Very pleased with services provided."
We responded:
"We appreciate the kind words John. We are always here if you have any questions or concerns. We are glad to have you as a customer."
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Mama Bec

March 7, 2025

5  out of  5
rating by Mama Bec
"I've been with State Farm for many years. Recently my agent changed to Justin Manuel. He's knowledgeable and helped me to better understand my coverage."
We responded:
"We are so thankful to be able to help. Let our office know if there is ever anything we can do to make it a better experience for you and your family. "
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Jody Overby

January 30, 2025

5  out of  5
rating by Jody Overby
"They are amazing. I’ve procrastinated on getting auto insurance quotes for years, just from the convenience of staying with my old insurer. 10 years with G**** and my monthly premium was $290. A 25 minute call with Justin’s team and now I’m saving $150 a month, with renter’s insurance added also."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Mark Bishop

January 30, 2025

5  out of  5
rating by Mark Bishop
"Justin is very knowledgeable about all the services State Farm offers, and does a great job explaining to you."
We responded:
"Thank you for the kind words, Mark. I look forward to being able to help you and your family for a long time to come."
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Tom Bates

January 2, 2025

5  out of  5
rating by Tom Bates
"Great employees and service. Tammy was awesome with helping me get all my policies setup. I highly recommend this office for your needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Chris Mann

November 26, 2024

5  out of  5
rating by Chris Mann
"Justin Manuel’s group did a great job helping me switch my insurance to them. They were quick to answer any questions that I had. Definitely recommend them!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"